Qantas Airways Limited (//) is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. It is the third oldest airline in the world, after KLM and Avianca, having been founded in November 1920; it began international passenger flights in May 1935. The Qantas name comes from "QANTAS", an acronym for its original name, "Queensland and Northern Territory Aerial Services", and it is nicknamed "The Flying Kangaroo". Qantas is a founding member of Oneworld, an airline alliance.
The airline is based in the Sydney suburb of Mascot, adjacent to its main hub at Sydney Airport. As of March 2014, Qantas had a 65% share of the Australian domestic market and carried 14.9% of all passengers travelling in and out of Australia. Various subsidiary airlines operate to regional centres and on some trunk routes within Australia under the QantasLink banner. Qantas also owns Jetstar Airways, a low-cost airline that operates both international services from Australia and domestic services within Australia and New Zealand; and holds stakes in a number of other Jetstar-branded airlines.
Qantas was founded in Winton, Queensland on 16 November 1920 by Hudson Fysh, Paul McGinness and Fergus McMaster as Queensland and Northern Territory Aerial Services Limited. The airline's first aircraft was an Avro 504K. It moved its headquarters to Longreach, Queensland in 1921 and Brisbane, Queensland in 1930.
In 1934, QANTAS and Britain's Imperial Airways (a forerunner of British Airways) formed a new company, Qantas Empire Airways Limited (QEA). The new airline commenced operations in December 1934, flying between Brisbane and Darwin. QEA flew internationally from May 1935, when the service from Darwin was extended to Singapore (Imperial Airways operated the rest of the service through to London). When World War II began, enemy action and accidents destroyed half of the fleet of ten, and most of the fleet was taken over by the Australian government for war service.
Flying boat services were resumed in 1943, with flights between the Swan River at Crawley in Perth, Western Australia and Koggala Lake in Ceylon (now Sri Lanka). This linked up with the British Overseas Airways Corporation (BOAC, the successor airline to Imperial Airways) service to London. Qantas' kangaroo logo was first used on the "Kangaroo Route", begun in 1944, from Sydney to Karachi, where BOAC crews took over for the rest of the journey to the UK.
In 1947, QEA was nationalised by the Australian government led by Labor Prime Minister Ben Chifley. QANTAS Limited was then wound up. After nationalisation, Qantas' remaining domestic network, in Queensland, was transferred to the also nationally owned Trans-Australia Airlines, leaving Qantas with a purely international network. Shortly after nationalisation, QEA began its first services outside the British Empire, to Tokyo. Services to Hong Kong began around the same time. In 1957 a head office, Qantas House, opened in Sydney. In June 1959 Qantas entered the jet age when the first Boeing 707-138 was delivered.
On 14 September 1992Trans-Australia Airlines in 1986). The airline started to be rebranded to Qantas in the following year. Qantas was gradually privatised between 1993 and 1997. Under the legislation passed to allow the privatisation, Qantas must be at least 51% owned by Australian shareholders., Qantas merged with nationally owned domestic airline, Australian Airlines (renamed from
Founding of Oneworld
With the entry of new budget airline Virgin Blue (now Virgin Australia) into the domestic market in 2000, Qantas' market share fell. Qantas created the budget Jetstar Airways in 2001 to compete. The main domestic competitor to Qantas, Ansett Australia, collapsed on 14 September 2001. Market share for Qantas immediately neared 90%, but competition with Virgin increased as it expanded; the market share of the Qantas Group eventually settled at a relatively stable position of about 65%, with 30% for Virgin and other regional airlines accounting for the rest of the market.
21st century development
Qantas briefly revived the Australian Airlines name for a short-lived international budget airline between 2002 and 2006, but this subsidiary was shut down in favour of expanding Jetstar internationally, including to New Zealand. In 2004, the Qantas group expanded into the Asian budget airline market with Jetstar Asia Airways, in which Qantas owns a minority stake. A similar model was used for the investment into Jetstar Pacific, headquartered in Vietnam, in 2007, and Jetstar Japan, launched in 2012.
In December 2006, Qantas was the subject of a failed bid from a consortium calling itself Airline Partners Australia. Merger talks with British Airways in 2008 also did not proceed to an agreement. In 2011, an industrial relations dispute between Qantas and the Transport Workers Union of Australia resulted in the grounding of all Qantas aircraft and lock-out of the airline's staff for two days.
On 25 March 2018, a Qantas Boeing 787 Dreamliner became the first aircraft to operate a scheduled non-stop commercial flight between Australia and Europe, with the inaugural arrival in London of Flight 9 (QF9). QF9 was a 17-hour, 14,498 km (9,009-mile) journey from Perth Airport in Western Australia to London Heathrow.
The key trends for the Qantas Group (Qantas Airways Ltd and Controlled Entities, which includes Jetstar and Qantas Cargo), are shown below (as at year ending 30 June):
|Profits (Statutory profit/loss after tax) (A$m)||970||123||116||249||−244||6||−2,843||560||1,029||853||980|
|Number of employees (FTE)||33,670||33,966||32,489||33,169||33,584||33,265||30,751||28,622||29,204||29,596||30,248|
|Number of passengers (m)||38.6||38.4||41.4||44.5||46.7||48.2||48.8||49.2||52.7||53.7||55.3|
|Passenger load factor (%)||80.7||79.6||80.8||80.1||80.1||79.3||77.4||79.1||80.1||80.6||83.2|
|Number of aircraft (at year end)||224||229||254||283||308||312||308||299||303||309||313|
Qantas' headquarters are located at the Qantas Centre in the Bayside Council suburb of Mascot, Sydney, New South Wales. The headquarters underwent a redevelopment which was completed in December 2013.
Qantas has operated a number of passenger airline subsidiaries since inception, including:
Aboriginal and Torres Strait Islanders initiatives
Qantas, through its Aboriginal and Torres Strait Islander Programme, has some links with the Aboriginal Australian community. As of 2007, the company has run the programme for more than ten years and 1–2% of its staff are Aboriginal and Torres Strait Islander. Qantas employs a full-time Diversity Coordinator, who is responsible for the programme.
Qantas has also bought and donated some Aboriginal art. In 1993, the airline bought a painting — Honey Ant and Grasshopper Dreaming — from the Central Australian desert region. As of 2007, this painting is on permanent loan to Yiribana at the Art Gallery of New South Wales. In 1996, Qantas donated five extra bark paintings to the gallery. Qantas has also sponsored and supported Aboriginal artists in the past.
Promotions and Sponsorships
An early television campaign, starting in 1969 and running for several decades, was aimed at American audiences; it featured a live koala, voiced by Howard Morris, who complained that too many tourists were coming to Australia and concluded "I hate Qantas." The koala ads have been ranked among the greatest commercials of all time. A long-running advertising campaign features renditions by children's choirs of Peter Allen's "I Still Call Australia Home", at various famous landmarks in Australia and foreign locations such as Venice.
Qantas is the main sponsor of the Australia national rugby union team. It also sponsors the Socceroos, Australia's national association football team. Qantas was the naming rghts sponsor for the Formula One Australian Grand Prix from 2010 until 2012. On 26 December 2011, Qantas signed a four-year deal with Australian cricket's governing body Cricket Australia, to be the official carrier of the Australia national cricket team.
Qantas management has expressed strong support for Marriage Equality and LGBTIQ issues, with CEO Alan Joyce said to be, "arguably the most prominent corporate voice in the marriage equality campaign." As official airline partner for the Sydney Mardi Gras, Qantas decorated one of its aircraft with rainbow wording and positioned a rainbow flag next to the tail's flying kangaroo. Qantas also served pride cookies to its passengers. It had a rainbow roo float in the Mardi Gras parade. There has been criticism of Qantas using its corporate power to prosecute the private interests on their staff and the community. Peter Dutton has said that chief executives such as Alan Joyce at Qantas should "stick to their knitting" rather than using the company's brand to advocate for political causes. A senior church leader has made similar comments. Despite the criticism, Qantas will continue to advocate for marriage equality which will include offering customers specially commissioned rings with the phrase, "until we all belong". This phrase will also appear on Qantas boarding passes and other paraphernalia. The cost of the campaign by Qantas and other participating companies is expected to be more than $5 million.
Joyce has pledged Qantas will, "continue social-justice campaigning". In relation to a rugby player, sacked by Rugby Australia which is financially supported by Qantas, following his social media postings on homosexuality.
Fundamental structural change
In August 2011, the company announced that following financial losses of A$200 million ($209 million) for the year ending June 2011 and a decline in market share, major structural changes would be made. As part of the changes up to 1,000 jobs would be lost in Australia, and a new Asia-based premium airline was to be set up and operate under a different name. The new airline did not eventuate. Also announced was an intention to launch a budget airline, Jetstar Japan, in partnership with Japan Airlines and Mitsubishi Corporation. The direction was deemed necessary because of losses in the airline's international operations as a result of increased competition from airlines such as Emirates and Singapore Airlines along with the deregulation of Australian international routes during the mid-to-late 1980s. The reforms included route changes, in particular the cessation of services to London via Hong Kong and Bangkok. While Qantas would still operate to these cities, onward flights to London would be via its Oneworld partner British Airways under a code-share service.
The following year Qantas reported a A$245 million full-year loss to the end of June 2012, citing high fuel prices, intense competition and industrial disputes. This was the first full year loss since Qantas was fully privatised 17 years previously, in 1995, and led to the airline cancelling its order of 35 new Boeing 787 Dreamliner aircraft, to reduce its spending. In focusing on core business, Qantas also divested itself of its 50% holding of StarTrack, Australia's largest road freight company, in part for acquiring full interest in Australian Air Express. In that year on 26 March 2012, Qantas announced it would set up Jetstar Hong Kong with China Eastern Airlines Corporation, which was intended to begin flights in 2013, but became embroiled in a protracted approval process.
Qantas and Emirates began an alliance on 31 March 2013, in which their combined carriers offered 98 flights per week to Dubai, that saw bookings up six-fold. In September 2013, following the announcement the carrier expected another A$250 million (US$220 million) net loss for the half-year period that ended on 31 December and the implementation of further cost-cutting measures that would see the cut of 1,000 jobs within a year, S&P downgraded Qantas credit from BBB- (the lowest investment grade) to BB+. Moody's applied a similar downgrading a month later.
Losses continued into 2014 reporting year, with the Qantas Group reporting a half year loss of A$235 million (US$208 million) and eventual full year loss of A$2.84 billion. In February 2014 additional cost-cutting measures to save A$2 billion, including the loss of 5,000 jobs that will see the workforce lowered from 32,000 to 27,000 by 2017 were announced. In May 2014 the company stated it expected to shed 2,200 jobs by June 2014, including those of 100 pilots. The carrier also reduced the size of its fleet by retiring aircraft and deferring deliveries; and planned to sell some of its assets. With 2,200 employees laid off by June 2014, another 1,800 job positions were planned to be cut by June 2015. Also during 2014 the Qantas Sale Act, under which the airline was privatised, was amended to repeal parts of paragraph 7. That act limits foreign ownership of Qantas to 49 percent, with foreign airlines subject to further restrictions, including a 35-percent limit for all foreign airline shareholdings combined. In addition, a single foreign entity can hold no more than 25 percent of the airline's shares.
The airline returned to profit in 2015, announcing a A$557 million after tax profit in August 2015, in contrast with a A$2.84 billion loss the year earlier. In 2015, Qantas sold its lease of Terminal 3 at Sydney Airport, which was due to continue until 2019, back to Sydney Airport Corporation for $535 million. This meant Sydney Airport resumed operational responsibility of the terminal, including the lucrative retail areas.
Paris-based Australian designer Martin Grant is responsible for the new Qantas airline staff uniforms that were publicly unveiled on 16 April 2013. These were to replace the previous uniforms, dubbed colloquially as "Morrisey" by staff after the designer, Peter Morrissey. Qantas ambassador and model Miranda Kerr assisted with the launch of the new outfits for which the colours of navy blue, red and fuchsia pink are combined. Qantas chief executive Alan Joyce stated that the new design "speaks of Australian style on the global stage" at the launch event that involved Qantas employees modelling the uniforms. Grant consulted with Qantas staff members over the course of one year to finalise the 35 styles that were eventually created. Not all employees were happy with the new uniform, however, with one flight attendant being quoted as saying "The uniforms are really tight and they are simply not practical for the very physical job we have to do."
Qantas operates flightseeing charters to Antarctica on behalf of Croydon Travel. It first flew Antarctic flightseeing trips in 1977. They were suspended for a number of years due to the crash of Air New Zealand Flight 901 on Mount Erebus in 1979. Qantas restarted the flights in 1994. Although these flights do not touch down, they require specific polar operations and crew training due to factors like sector whiteout, which contributed to the 1979 Air New Zealand disaster.
With Flights 7 and 8 – a non-stop service between Sydney and Dallas/Fort Worth operated by the Airbus A380 – commencing on 29 September 2014, Qantas operated the world's longest passenger flight on the world's largest passenger aircraft. This was overtaken on 1 March 2016 by Emirates' new Auckland-Dubai service. After it ordered Boeing 787 aircraft, Qantas announced an intention to launch non-stop flights between Australia and the United Kingdom during March 2018 from Perth, Western Australia to London. The inaugural flight left Perth on 24 March.
As of June 2019, the Qantas mainline fleet consists of the following aircraft:
|Boeing 747-400||1||—||—||58||36||270||364||To be retired by 2020 and replaced by Boeing 787-9.|
|Boeing 787-9||8||6||—||42||28||166||236||Original order for eight with 15 options and 30 purchase rights.|
Six additional aircraft ordered in May 2018.
As of November 2018, Qantas and its subsidiaries operated 297 aircraft, including 71 aircraft by Jetstar Airways; 89 by the various QantasLink-branded airlines (including five operated in Jetstar Airways livery); and six by Express Freighters Australia (on behalf of Qantas Freight, which also wet leases three Atlas Air Boeing 747-400Fs).
On 22 August 2012, Qantas announced that, due to losses and to conserve capital, it had cancelled its 35-aircraft Boeing 787-9 order while keeping the 15-aircraft 787-8 order for Jetstar Airways and moving forward 50 purchase rights. On 20 August 2015 Qantas announced that it had ordered eight Boeing 787-9s for delivery from 2017.
On 19 June 2019, during the Paris Air Show, Qantas Group converted 26 Airbus A321neo orders to the A321XLR and 10 orders to the A321LR, and ordered an additional 10 A321XLRs. This brought Qantas Group's total Airbus A320neo family order to 109 aircraft, consisting of 45 A320neos, 28 A321LRs, and 36 A321XLRs. At the time of the announcement, Qantas CEO Alan Joyce stated that a decision had not yet been made on how the aircraft would be distributed between Qantas and Jetstar Airways, or whether they were to be used for network growth or the replacement of older aircraft.
Qantas has named its aircraft since 1926. Themes have included Greek gods, stars, people in Australian aviation history, and Australian birds. Since 1959, the majority of Qantas aircraft have been named after Australian cities. The Airbus A380 series, the flagship of the airline, is named after Australian aviation pioneers, with the first A380 named Nancy-Bird Walton.
Indigenous Art liveries
Two Qantas aircraft are currently decorated with an Indigenous Australian art scheme. One aircraft, a Boeing 737-800, wears a livery called Mendoowoorrji, which was revealed in November 2013. The design was drawn from the late West Australian Aboriginal artist Paddy Bedford.
A Boeing 787-9 Dreamliner is adorned in a paint scheme inspired by the late Emily Kame Kngwarreye's 1991 painting Yam Dreaming. The adaptation of Yam Dreaming to the aircraft, led by Balarinji, a Sydney-based and Aboriginal owned design firm, incorporates the red Qantas tailfin into the design, which includes white dots with red and orange tones. The design depicts the yam plant, an important and culturally significant symbol in Kngwarreye's Dreaming stories, and a staple food source in her home region of Utopia. The design was applied to the aircraft at Boeing's Paine Field facility in Everett, Washington, prior to its delivery in March 2018 to Alice Springs Airport, situated 230 kilometers southeast of Utopia, where the aircraft was met by Kngwarreye's descendants, the local community, and Qantas executives. The aircraft would later operate Qantas' inaugural nonstop services between Perth and London Heathrow, and between Melbourne and San Francisco, scheduled with Boeing 787 aircraft.
Australian Aboriginal art designs have previously adorned some Qantas aircraft; the first design was called Wunala Dreaming, which was unveiled in 1994 and had been painted on now-retired Boeing 747-400 and 747-400ER aircraft between 1994 and 2012. The motif was an overall-red design depicting ancestral spirits in the form of kangaroos travelling in the outback.
The second design was called Nalanji Dreaming and was depicted on a Boeing 747-300 from 1995 until its retirement in 2005. Nalanji Dreaming was a bright blue design inspired by rainforest landscape and tropical seas.
The third design was titled Yananyi Dreaming, and featured a depiction of Uluru. The scheme was designed by Uluru-based artist Rene Kulitja, in collaboration with Balarinji. It was painted on the 737 at the Boeing factory prior to its delivery in 2002. It was repainted into the standard livery in 2014.
Retro Roo liveries
In November 2014 the airline revealed that the 75th Boeing 737-800 jet to be delivered would carry a 'retro-livery' based on the airline's 1971 'ochre' colour scheme design featuring the iconic 'Flying Kangaroo' on its tail and other aspects drawn from its 1970s fleet. The aircraft was delivered on 17 November.
Qantas announced a second 737-800 would receive a 'retro roo' livery in October 2015. On 16 November 2015 the airline unveiled the second 'retro roo' 737, bearing a replica livery from 1959 to celebrate the airline's 95th birthday.
Several Qantas aircraft have been decorated with promotional liveries, promoting telecommunications company Optus; the Disney motion picture Planes; the Australian national association football team, the Socceroos; and the Australian national rugby union team, the Wallabies. Two aircraft – an Airbus A330-200 and a Boeing 747-400ER – were decorated with special liveries promoting the Oneworld airline alliance (of which Qantas is a member) in 2009. On 29 September 2014, nonstop Airbus A380 service to Dallas/Fort Worth International Airport was inaugurated using an A380 decorated with a commemorative cowboy hat and bandana on the kangaroo tail logo. Prior to the 2017 Sydney Mardi Gras, Qantas decorated one of its Airbus A330-300 aircraft with rainbow lettering and depicted a rainbow flag on the tail of the aircraft.
Qantas domestic flights are primarily operated on Boeing 737-800s, one Airbus A320 and sometimes on Airbus A330-200s and 300s (in peak hours). A two class configuration of Business and Economy is offered. On small routes, an all-Economy configuration may be available.
Domestic Business Class is offered on all Boeing 737, Airbus A330-300 and Airbus A330-200 aircraft. On the Boeing 737, Business is exclusively available in the first three rows of the cabin, with a seat configuration of 2-2, seat recline and a larger pitch between seats. As offered on International flights, Business Suites on Airbus A330s are sometimes available on Domestic routes. These seats feature all-aisle access in a 1-2-1 configuration and a fully flat 198 cm bed.
Domestic Economy Class is offered on all Boeing 737, Airbus A330-300 and Airbus A330-200 aircraft. Seat pitch is usually 79 cm (31 in) and seat width ranges from 43 to 44 cm (17 to 17 1⁄2 in). Layouts are 3–3 on the 737 and 2-4-2 on the A330.
Qantas international flights are primarily operated on Airbus A380s, A330-300s, Boeing 747s, 787s and sometimes on Airbus A330-200s and Boeing 737-800s. Passenger class configuration varies by aircraft, with the Airbus A330-300 offering a two class configuration of Business and Economy on short to medium haul flights. This compares to the Airbus A380, which offers a four class configuration of First, Business, Premium Economy and Economy on selected long haul flights.
It offers 14 individual suites in a 1-1-1 layout. The seats rotate, facing forward for takeoff, but rotating to the side for dining and sleeping, with 83.5 in seat pitch (extending to a 212 cm fully flat bed) and a width of 74 cm (29 in). Each suite has a 43 cm (17 in) widescreen HD monitor with 1,000 AVOD programs. In addition to 110 V AC power outlets, USB ports are offered for connectivity. Passengers are also able to make use of the on-board business lounge on the upper deck. Complimentary access to both the first class and business class lounges (or affiliated lounges) is offered.
International Business class is offered on all Qantas mainline passenger aircraft.
On all International and selected Domestic flights, Qantas offers two different types of Business Class seats, as listed below.
Business Suites are offered exclusively on all Boeing 787, Airbus A330-300 and selected Airbus A330-200 aircraft. These seats, designed by Mark Newson feature all-aisle access in a 1-2-1 configuration. The Business Suite, which was introduced on the A330 in October 2014, also features a fully flat 198 cm bed. This seat can be reclined during take off and landing while sporting the latest Panasonic eX3 system with a touchscreen. By the end of 2016, business class of Qantas’ entire fleet of Airbus A330 aircraft were refitted. Airbus A330 Business Suites are available on Asian, transcontinental routes across Australia and smaller routes such as the East Coast triangle.
Newer versions of this seat were fitted to the airline's new Boeing 787 fleet in late 2017. This seat featured enhanced privacy options compared to the A330 seat and has been used on the 17-hour Perth to London sector since March 2018.
Business Skybeds are offered on all Boeing 747, Airbus A380 and selected Airbus A330-200 aircraft. On the Boeing 747, seating is in a 2-3-2 configuration on the main deck and a 2–2 configuration on the upper deck. Two main versions of what Qantas calls its "Skybed", the lie-flat business-class seat, are offered.
Older versions of the lie-flat Skybeds featured 150 cm (60 in) of seat pitch and 55 cm (21 1⁄2 in) width; however passengers slept at a distinct slope to the cabin floor. Later versions of the Skybed have an 200 cm (80 in) pitch, and lie fully horizontal. Skybed seats on Boeing 747s and Airbus A330s feature a 26 cm (10 in) touchscreen monitor with 400 AVOD programs. The Boeing 747 Business Skybeds are available on Asian, African and North & South America routes.
On the Airbus A380, 64 fully flat Skybed seats are available with 200 cm (80 in) seat pitch (converting to a 200 cm long bed). These seats are located on the upper-deck in a 2-2-2 configuration in two separate cabins. Features include a 30 cm touchscreen monitor with 1,000 AVOD programmes and an on-board lounge. Airbus A380 Business Skybeds are available on Qantas’ flagship routes such as Australia to/from: London via Singapore, Los Angeles, Dallas and Hong Kong (seasonal).
In 2019, Qantas will begin the process of retrofitting its Airbus A380 aircraft with new Business Suites as offered on Airbus A330 and Boeing 787 aircraft. The aircraft will gain six business class seats compared to the previous configuration and all aircraft will be completed by the end of 2020.
Complimentary access to the Qantas business class lounge (or affiliated lounges) is also offered.
Premium economy class is offered exclusively on all Airbus A380, Boeing 787-9 and Boeing 747–400 aircraft. It has a seat pitch of 97 cm (38 in) on the Boeing 747 and it ranges from 97 to 107 cm (38 to 42 in) on the Airbus A380, with a width of 50 cm (19 1⁄2 in). On the Boeing 747, it is configured in a 2-3-2 seating arrangement around the middle of the main deck, whilst it is in a 2-3-2 at the rear of the upper deck on the A380. On the Boeing 787, it is configured in a 2-3-2 seating arrangement around the middle of the aircraft. The total number of seats depends on the aircraft type, as A380s have 35 seats,, 747s have 36 seats and 787s have 28 seats.
Qantas premium economy is presented as a lighter business class product rather than most other airlines' premium economy, which is often presented as a higher economy class, however Qantas premium economy does not offer access to premium lounges, and meals are only a slightly uprated version of economy class meals.
In 2019, Qantas will begin the process of retrofitting its Airbus A380 aircraft with new Premium Economy seats, as offered on Boeing 787 aircraft. The aircraft will gain 25 premium economy seats compared to the previous configuration and all aircraft will be completed by the end of 2020.
International Economy class is available on all Qantas mainline passenger aircraft.
Seat pitch is usually 79 cm (31 in) and seat width ranges from 43 to 44 cm (17 to 17 1⁄2 in). Layouts are 3–3 on the 737, 2-4-2 on the A330, 3-3-3 on the B787-9 and 3-4-3 on the 747. On the A380, the layout is 3-4-3 and there are four self-service snack bars located in between cabins.
Every Qantas mainline aircraft has some form of video audio entertainment. Qantas has several in-flight entertainment systems installed on its aircraft and refers to the in-flight experience as "On:Q".
"iQ" is featured in all classes of the Airbus A380,747s, A330-300s, refurbished Airbus A330-200s and new Boeing 737-800s. This audio video on demand (AVOD) experience is based on the Panasonic Avionics system and features expanded entertainment options; touch screens; and new communications-related features such as Wi-Fi and mobile phone functionality; as well as increased support for electronics (such as USB and iPod connectivity).
The "Total Entertainment System" by Rockwell Collins is featured on the one unrefurbished Boeing 747 and two unrefurbished Airbus A330-200 aircraft. This AVOD system includes personal LCD screens in all classes, located in the seat back for economy and business class, and in the armrest for premium economy and first class.
The Mainscreen System, installed on all domestic configured Boeing 737-800s delivered before 2011 has overhead video screens as the main form of entertainment. Movies are shown on the screens for lengthier flights, or TV programmes on shorter flights. A news telecast will usually feature at the start of the flight. Audio options are less varied than on iQ or the Total Entertainment System.
Q Streaming is an in-flight entertainment system in which entertainment is streamed to iPads or personal devices available in all classes on selected aircraft. A selection of movies, TV, music and a kids' choice are available.
In 2017 Qantas commenced rolling out complimentary high speed Wi-Fi on domestic aircraft. The services utilises NBN Co Sky Muster satellites to deliver higher speeds than generally offered by onboard Wi-Fi. Previously, in July 2007 Qantas had announced Wi-Fi on would be available on its long haul A380s and 747-400s although that system ultimately did not proceed following trials.
Since 2014, Sky News Australia has provided multiple news bulletins both in-flight and in Qantas branded lounges. Previously, the Australian Nine Network provided a news bulletin for Qantas entitled Nine's Qantas Inflight News, which was the same broadcast as Nine's Early Morning News, however Nine lost the contract to Sky News.
In July 2015, Qantas signed a deal with American cable network HBO to provide over 120 hours of television programming in-flight from the network which will be updated monthly, as well as original lifestyle and entertainment programming from both Foxtel and the National Geographic Channel.
In 2007, Qantas conducted a trial for use of mobile telephones with AeroMobile, during domestic services for three months on a Boeing 767. During the trial, passengers were allowed to send and receive text messages and emails, but were not able to make or receive calls.
The Qantas Club
The Qantas Club is the airline lounge for Qantas with airport locations around Australia and the world. Additionally, Qantas operates dedicated international first-class lounges in Sydney, Melbourne, Auckland and Los Angeles. Domestically, Qantas also offers dedicated Business Lounges at Sydney, Melbourne, Brisbane, Canberra and Perth for domestic Business Class, Qantas Platinum and Platinum One, and OneWorld Emerald frequent flyers.
In April 2013, Qantas opened its new flagship lounge in Singapore, the Qantas Singapore Lounge. This replaced the former separate first- and business-class lounges as a result of the new Emirates alliance. Similar combined lounges were also opened in Hong Kong in April 2014 and in Brisbane in October 2016. These new lounges provide the same service currently offered by Sofitel in its flagship First lounges in Sydney and Melbourne and a dining experience featuring Neil Perry's Spice Temple inspired dishes and signature cocktails.
Qantas Club Members, Gold Frequent Flyers and Oneworld Sapphire holders are permitted to enter domestic Qantas Clubs when flying on Qantas or Jetstar flights along with one guest who need not be travelling. Platinum and Oneworld Emerald Members are permitted to bring in two guests who do not need to be travelling. Internationally, members use Qantas International Business Class lounges (or the Oneworld equivalent). Guests of the member must be travelling to gain access to international lounges. When flying with American Airlines, members have access to Admirals Club lounges and when flying on British Airways, members have access to British Airways' Terraces and Galleries Lounges.
Platinum Frequent Flyers had previously been able to access the Qantas Club in Australian domestic terminals at any time, regardless of whether they were flying that day. Travellers holding Oneworld Sapphire or Emerald status are also allowed in Qantas Club lounges worldwide.
Access to Qantas First lounges is open to passengers travelling on internationally operated Qantas or Oneworld first-class flights, as well as Qantas platinum and Oneworld emerald frequent flyers. Emirates first-class passengers are also eligible for access to the Qantas first lounges in Sydney and Melbourne.
The Qantas Club also offers membership by paid subscription (one, two, or four years) or by achievement of Gold or Platinum frequent flyer status. Benefits of membership include lounge access, priority check-in, priority luggage handling and increased luggage allowances.
Qantas Frequent Flyer
The Qantas frequent-flyer program is aimed at rewarding customer loyalty. The program is long-standing, although the date of the actual inception has been a matter that has generated some commentary. Qantas state the program launched in 1987 although other sources claim what is the current program was launched in the early 1990s, with a Captain's Club program existing before that.
Points are accrued based on distance flown, with bonuses that vary by travel class. Points can also be earned on other Oneworld airlines as well as through other non-airline partners. Points can be redeemed for flights or upgrades on flights operated by Qantas, Oneworld airlines, and other partners. Other partners include credit cards, car rental companies, hotels and many others. Flights with Qantas and selected partner airlines earn Status Credits — and accumulation of these allows progression to Silver status (Oneworld Ruby), Gold status (Oneworld Sapphire), Platinum and Platinum One status (Oneworld Emerald).
Membership of the program has grown significantly since 2000, when the program had 2.4 million members. By 2005 membership had grown to 4.3 million, then to 7.2 million by 2010 and 10.8 million in 2015. As at 2018, the program has 12.3 million members, or approaching the equivalent of half of the Australian population.
Qantas has faced criticism regarding availability of seats for members redeeming points. In 2004, the Australian Competition and Consumer Commission directed Qantas to provide greater disclosure to members regarding the availability of frequent-flyer seats.
In March 2008, an analyst at JPMorgan Chase suggested that the Qantas frequent-flyer program could be worth A$2 billion (US$1.9 billion), representing more than a quarter of the total market value of Qantas.
On 1 July 2008 a major overhaul of the program was announced. The two key new features of the program were Any Seat rewards, in which members could now redeem any seat on an aircraft, rather than just selected seats — at a price. The second new feature was Points Plus Pay, which has enabled members to use a combination of cash and points to redeem an award. Additionally, the Frequent Flyer store was also expanded to include a greater range of products and services. Announcing the revamp, Qantas confirmed it would be seeking to raise about A$1 billion in 2008 by selling up to 40% of the frequent flyer program. However, in September 2008, it stated it would defer the float, citing volatile market conditions.
Accidents and incidents
It is often claimed that Qantas has never had an aircraft crash. While it is true that the company has neither lost a jet airliner nor had any jet fatalities, it had eight fatal accidents and an aircraft shot down between 1927 and 1945, with the loss of 63 people. Half of these accidents and the shoot-down occurred during World War II, when the Qantas aircraft were operating on behalf of Allied military forces. Post-war, it lost another four aircraft (one was owned by BOAC and operated by Qantas in a pooling arrangement) with a total of 21 people killed. The last fatal accidents suffered by Qantas were in 1951, with three fatal crashes in five months. Qantas' safety record in the jet airliner era was cited as a reason for it being named as the world's safest airline in 2014 and 2015.
Since the end of World War II, the following accidents and incidents have occurred:
On 26 May 1971 Qantas received a call from a "Mr. Brown" claiming that there was a bomb planted on a Hong Kong-bound jet and demanding $500,000 in unmarked $20 notes. The caller and threat were taken seriously when he directed police to an airport locker where a functional bomb was found. Arrangements were made to pick up the money in front of the head office of the airline in the heart of the Sydney business district. Qantas paid the money and it was collected, after which Mr. Brown called again, advising the "bomb on the plane" story was a hoax. The initial pursuit of the perpetrator was bungled by the New South Wales Police Force which, despite having been advised of the matter from the time of the first call, failed to establish adequate surveillance of the pick-up of the money. Directed not to use their radios (for fear of being "overheard"), the police were unable to communicate adequately. Tipped off by a still-unidentified informer, the police arrested an Englishman, Peter Macari, finding more than $138,000 hidden in an Annandale property. Convicted and sentenced to 15 years in prison, Macari served nine years before being deported to Britain. More than $224,000 remains unaccounted for. The 1986 telemovie Call Me Mr. Brown, directed by Scott Hicks and produced by Terry Jennings, relates to this incident. On 4 July 1997 a copycat extortion attempt was thwarted by police and Qantas security staff.
Sex discrimination controversy
In November 2005 it was revealed that Qantas had a policy of not seating adult male passengers next to unaccompanied children. This led to accusations of discrimination. The policy came to light following an incident in 2004 when Mark Wolsay, who was seated next to a young boy on a Qantas flight in New Zealand, was asked to change seats with a female passenger. A steward informed him that "it was the airline's policy that only women were allowed to sit next to unaccompanied children". Cameron Murphy of the NSW Council for Civil Liberties president criticised the policy and stated that "there was no basis for the ban". He said it was wrong to assume that all adult males posed a danger to children. The policy has also been criticised for failing to take female abusers into consideration.
In 2010, when British Airways was successfully sued to change its child seating policy, Qantas argued again that banning men from sitting next to unaccompanied children "reflected parents' concerns". In August 2012, the controversy resurfaced when a male passenger had to swap seats with a female passenger after the crew noticed he was sitting next to an unrelated girl travelling alone. The man felt discriminated against and humiliated before the other passengers as a possible paedophile. A Qantas spokesman defended the policy as consistent with that of other airlines in Australia and around the globe.
In 2006 a class action lawsuit, alleging price-fixing on air cargo freight, was commenced in Australia. The lawsuit was settled early in 2011 with Qantas agreeing to pay in excess of $21 million to settle the case.
Qantas has pleaded guilty to participating in a cartel that fixed the price of air cargo. Qantas Airways Ltd. was fined CAD$155,000 after it admitted that its freight division fixed surcharges on cargo exported on certain routes from Canada between May 2002 and February 2006. In July 2007, Qantas pleaded guilty in the United States to price fixing and was fined a total of $61 million through the Department of Justice investigation. The executive in charge was jailed for six months. Other Qantas executives were granted immunity after the airline agreed to co-operate with authorities. In 2008 the Australian Competition and Consumer Commission fined the airline $20 million for breaches of the acts associated with protecting consumers. In November 2010 Qantas was fined 8.8 million euros for its part in an air cargo cartel involving up to 11 other airlines. Qantas was fined NZ$6.5 million in April 2011 when it pleaded guilty in the New Zealand High Court to the cartel operation.
2011 industrial unrest and grounding of fleet
In response to ongoing industrial unrest over failed negotiations involving three unions (the Australian Licensed Aircraft Engineers Association (ALAEA), the Australian and International Pilots Association (AIPA) and the Transport Workers Union of Australia (TWU)), the company grounded its entire domestic and international fleet from 5 pm AEDT on 29 October. Employees involved would be locked out from 8 p.m. AEDT on 31 October. It was reported that the grounding would have a daily financial impact of A$20 million. In the early hours of 31 October, Fair Work Australia ordered that all industrial action taken by Qantas and the involved trade unions be terminated immediately. The order was requested by the federal government amid fears that an extended period of grounding would do significant damage to the national economy, especially the tourism and mining sectors. The grounding affected an estimated 68,000 customers worldwide.
Asylum seeker deportations
Qantas has been subject to protests in relation to asylum seekers deportations leading to disruptions of flights. In 2015 activists prevented the transfer of a Tamil man from Melbourne to Darwin (from where he was to be deported to Colombo) by refusing to take their seats on a Qantas flight. It was reported that Qantas banned the student from taking Qantas flights in the future. A nameless head of security from Qantas sent a letter to the Melbourne student's email account saying her "actions are unacceptable and will not be tolerated by the Qantas Group or the Jetstar Group". Also in 2015, another Tamil man was to be sent from Melbourne to Darwin to later be deported. A protest by the man led to him not being put on the plane. A spokesman for Qantas said flight QF838 was delayed almost two hours. The delays reportedly caused inconvenience to multiple passengers, especially those with connecting flights. A spokesperson from Qantas stated that, “[s]afety and security is the number-one priority for all airlines and an aircraft is not the right place for people to conduct protests." Campaigners also asked Qantas to rule out deporting Iraqi man Saeed in 2017. Campaigners have asked Qantas not to participate in the deportation of the high-profile case of Priya and Nades. In response a Qantas spokesperson stated: “We appreciate that this is a sensitive issue. The government and courts are best placed to make decisions on complex immigration matters, not airlines.”
- "QANTAS INKS STRATEGIC MARKETING PARTNERSHIP WITH SINGAPORE TOURISM BOARD AND CHANGI AIRPORT GROUP". Qantas News Room.
- "Qantas Group: Singapore is our largest hub outside of Australia – Blue Swan Daily". blueswandaily.com.
- http://qantas2015.reportonline.com.au/system/files_force/downloads/full_qantas_annual_report_2015-1.pdf?download=2[dead link]
- "The Spirit of Tomorrow". Qantas. Archived from the original on 25 July 2009. Retrieved 30 May 2013.
- "Other Qantas Contacts". Qantas. Retrieved 10 June 2011. "Head Office Our head office is located at: Qantas Centre 203 Coward Street Mascot NSW 2020"
- "Our leadership". Qantas Group. Retrieved 24 April 2019.
- "Qantas Group Report 2017" (PDF). Retrieved 27 July 2018.
- "Qantas reports record annual loss". BBC News. 28 August 2014. Retrieved 21 February 2015.
- "Qantas frequent flyers get microchip cards, heralding new era in faster travel". The Independent. 13 November 2009. Archived from the original on 4 August 2012.
- "Oldest Airlines In The World That Are Still Operating". World Atlas. Retrieved 24 November 2018.
- "Qantas | oneworld". www.oneworld.com. Retrieved 10 April 2019.
- "Qantas International's market share slips as capacity growth slows". The Australian. Retrieved 17 June 2015.
- In Detail, Here's why Alan Joyce says Qantas must defend its 65% marketshare Business Insider 5 March 2014.
- Series 02: Sir Hudson Fysh pictorial collection Volume 6: QANTAS photographic record, 1920-1930, State Library of New South Wales PX*D 294 / vol. 6, No.3
- "Small Beginnings". Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
- "The Men Who Established Qantas". Qantas. Retrieved 16 May 2018.
- "The Move to Brisbane". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
- "Venturing Overseas". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
- "The World at War". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
- "The Rise of Civil Aviation to 1970". National Stories. Australian Heritage Commission. Archived from the original on 6 December 2006. Retrieved 7 January 2007.
- Roger Thiedeman (27 February 2007). "Koggala, Catalinas, and the double sunrise". The Sunday Times. Colombo, Sri Lanka. Retrieved 15 February 2009.
- "Australia/Asia/Europe during World War II". Air Routes. Petan.net. Retrieved 15 February 2009.
- "Indian Ocean – New Guinea – Kangaroo Service – 1950–1946". Archive. Flight Global website. Retrieved 15 February 2009.
- "Post War Expansion". Our Company. Qantas. Archived from the original on 9 October 2006. Retrieved 16 December 2006.
- Easdown, Geoff. "Qantas through the years." The Herald Sun. 22 November 2006. Retrieved 28 April 2010.
- Wilson, Stewart (1998). Boeing 707 Douglas DC-8 & Vickers VC10. ACT, Australia: Aerospace Publications. p. 185. ISBN 1-875671-36-6.
- "World airline directory – Qantas Airways". Flight International. 143 (4362): 117. 24–30 March 1993. ISSN 0015-3710. Archived from the original on 25 October 2012.
- The Hon R. Willis, Answer to a Question without Notice, House of Representatives Debates, 13 May 1993, p.775.
- Commonwealth of Australia Budget Statements 1996–97, Budget Paper no. 3, p. 3-191.
- Ian Thomas, '"Luck" played a key part in float success', Australian Financial Review, 31 July 1995.
- "Oneworld: The alliance to serve the world takes off on February 1". Oneworld. 25 January 1999. Archived from the original on 31 August 2007. Retrieved 15 May 2007.
- "Boeing Welcomes Qantas Decision on 737–800 Purchase". Boeing. 29 October 2001. Archived from the original on 12 June 2007. Retrieved 15 May 2007.
- "Ansett Airlines Shut Down; NZ Prime Minister Blockaded in Melbourne; Howard Returns to Parochial Political Realities". australianpolitics.com. 14 September 2001. Retrieved 15 May 2007.
- "Qantas to Open New Base in Cairns". Qantas. 3 May 2007. Retrieved 15 May 2007.
- Fenner, Robert and Steve Rothwell (18 December 2008). "British Airways, Qantas Talks Fail on Ownership Split". Bloomberg. Retrieved 18 December 2008.
- "Joyce defends Qantas grounding as backlash grows". ABC News. 30 October 2011. Retrieved 30 October 2011.
- Chong, Jordan (25 March 2018). "Qantas changes the game with departure of first nonstop Australia-UK passenger flight". Australian Aviation. Sydney, NSW. Archived from the original on 26 March 2018. Retrieved 26 March 2018.
- "Australia-UK: First non-stop flight arrives in London from Perth". BBC News. British Broadcasting Corporation. 25 March 2018. Archived from the original on 25 March 2018. Retrieved 25 March 2018.
- Munk, David (25 March 2018). "First non-stop scheduled flight from Australia to Britain lands after 17 hours". The Guardian. Archived from the original on 25 March 2018. Retrieved 25 March 2018.
- "Preliminary Final Report 2009" (PDF). Qantas Airways Ltd.
- "Preliminary Final Report 2010" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 20 July 2012.
- "Preliminary Final Report 2011" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 21 July 2012.
- "Preliminary Final Report 2012" (PDF). Qantas Airways Ltd. Archived (PDF) from the original on 16 September 2012.
- "Preliminary Final Report 2013" (PDF). Qantas Airways Ltd.
- "Preliminary Final Report 2014" (PDF). Qantas Airways Ltd.
- "Preliminary Final Report 2015" (PDF). Qantas Airways Ltd.
- "Qantas Annual Report 2016" (PDF). Qantas Airways Ltd.
- "Qantas Annual Report 2017" (PDF). Qantas Airways Ltd.
- "Qantas Annual Report 2018" (PDF). Qantas Airways Ltd.
- "Qantas Headquarters Redevelopment". architectus. Retrieved 21 January 2019.
- "Airreview Australian Airlines". Airreview. Retrieved 17 January 2012.
- "Aboriginal & Torres Strait Islanders Initiatives". Archived from the original on 21 April 2007. Retrieved 23 April 2007.
- "Teddy will be missed". Boca Raton News. 15 March 1976. Retrieved 16 August 2013.
- "100 greatest TV spots of all time". Drew Babb & Associates. Archived from the original on 13 November 2013. Retrieved 16 August 2013.
- "Qantas". Superbrands Australia. Archived from the original on 6 January 2014. Retrieved 5 January 2014.
- "Our Partners". rugby.com.au. Australian Rugby Union. Retrieved 5 January 2014.
- "Our Partners". footballaustralia.com.au. Football Australia. Archived from the original on 9 April 2014. Retrieved 5 January 2014.
- "Qantas – Official Airline". grandprix.com.au. Australian Grand Prix Corporation. Retrieved 5 January 2014.
- "Qantas Cricket Australia's official airline" (Press release). Cricket Australia. 26 December 2011. Archived from the original on 6 January 2014. Retrieved 6 January 2014.
- Akersten, Matt (5 May 2015). "Qantas CEO: "We're all in unison on marriage equality"". Samesame.com.au. Archived from the original on 1 April 2017. Retrieved 1 April 2017.
- Brook, Benedict (21 September 2015). "Up, up and a-gay". Star Observer. Retrieved 1 April 2017.
- Munro O'Brien, Jodie (14 February 2017). "Sydney Gay and Lesbian Mardi Gras honoured by Qantas 'Rainbow Roo'". The Courier Mail. Retrieved 1 April 2017.
- "Love, Pride & Cookies". E Global Travel Media. 25 February 2017. Retrieved 1 April 2017.
- Jahshan, Elias (21 September 2015). "Qantas chief executive Alan Joyce in front of the "rainbow roo" that appeared on his airline's Sydney Gay and Lesbian Mardi Gras parade float. The rainbow tail is now a fixture in the Qantas HQ foyer". Star Observer. Retrieved 1 April 2017.
- Koziol, Michael (18 March 2017). "Turnbull government 'won't be bullied' by CEOs on same-sex marriage, says Peter Dutton". Sydney Morning Herald. Retrieved 1 April 2017.
- Livingstone, Tess (1 April 2017). "Catholic archbishop Fisher to CEOs: butt out of same-sex debate". The Australian. Retrieved 1 April 2017.
- Jones, Jess (19 March 2017). "Qantas continues equal marriage advocacy despite Dutton criticism". Star Observer. Retrieved 1 April 2017.
- Koziol, Michael (3 April 2017). "'Fed up': Eric Abetz slams big business over latest same-sex marriage push". Sydney Morning Herald. Retrieved 3 April 2017.
- Jones, Jesse (9 May 2019). "Alan Joyce Qantas will continue social-justice campaigning". Star Observer.
- "Order of Australia: Same-sex marriage support pays off for Qantas, Joyce says". Sydney Morning Herald. 12 June 2017. Retrieved 25 June 2017.
- "Qantas boss tops LGBT leaders list for backing same-sex marriage in Australia". The Guardian. 26 October 2017.
- "Qantas chief Alan Joyce breaks his silence on Israel Folau posts". News.com. 10 May 2019.
- O'sullivan, Matt (10 March 2012). "Qantas shelves Asia airline plan". The Sydney Morning Herald. Archived from the original on 25 October 2018. Retrieved 27 September 2018.
- Gelineau, Kristen (16 August 2011). "Qantas to slash 1,000 jobs, start new Asian airline". Globe and Mail. Canada. Archived from the original on 29 August 2011.
- "QANTAS NS12 Operation Changes: Update 2 as of 22AUG11". 22 August 2011.
- "Qantas cancels jet orders as it posts first loss". 23 August 2012.
- "Australia Post finalises StarTrack acquisition". Australia Post. 14 November 2012. Archived from the original on 21 November 2012.
- "Australia Post to buy Qantas out of freight group StarTrack in $400 million deal". Herald Sun. Melbourne. 2 October 2012. Archived from the original on 30 December 2012.
- Fickling, David; Wang, Jasmine (26 March 2012). "Qantas, China Eastern Plan Cheap Flights for Asia Middle". Bloomberg.
- "Capital Business » Emirates, Qantas historic partnership begins". Capitalfm.co.ke. 2 April 2013. Retrieved 3 July 2013.
- Fickling, David (31 March 2013). "Qantas Europe Sales Up 6-Fold as Emirates Alliance Takes Off". Bloomberg. Retrieved 3 July 2013.
- Paylor, Anne (5 December 2013). "Qantas warns of half-year losses, announces 1,000 staff cutbacks". Air Transport World. Archived from the original on 6 December 2013.
- Kelly, Ross (6 December 2013). "S&P Downgrades Qantas". The Wall Street Journal. Archived from the original on 6 December 2013.
- Paylor, Anne (9 January 2014). "Qantas receives second rating downgrade". Air Transport World. Archived from the original on 10 January 2014.
- Nensel, Mark (27 February 2014). "Qantas Group reports $208 million loss for FY14 first half". Air Transport World. Archived from the original on 28 February 2014.
- Ryan, Peter (20 August 2015). "Qantas swings back to $557m profit, announces $505m shareholder payment". ABC. Retrieved 27 September 2018.
- "Qantas responds to deterioration: cuts 5,000 jobs & 50 aircraft – but changes are overdue". Centre for Aviation. Archived from the original on 27 February 2014.
- Taylor, Ellis (27 February 2014). "Qantas slashes 5,000 jobs as it posts A$252m H1 loss". Flightglobal. Singapore. Archived from the original on 27 February 2014.
- Paylor, Ellis (27 February 2014). "Qantas to trim 747 fleet, defer 787 and A380 deliveries". Flightglobal. Singapore. Archived from the original on 27 February 2014. Archived 27 February 2014 at the Wayback Machine
- Schofield, Adrian (8 July 2014). "More maintenance jobs axed in Qantas cost-cutting effort". Air Transport World. Archived from the original on 8 July 2014.
- House of Representatives, Commonwealth of Australia (8 August 2014). "QANTAS SALE AMENDMENT ACT 2014 (NO. 94, 2014)". AustLII. Retrieved 8 May 2015.
- O'Sullivan, Matt (25 June 2012). "Ditching sale act won't end turbulence for vexed Qantas". Sydney Morning Herald. Retrieved 27 August 2012.
- Flynn, David (18 August 2015). "Qantas sells Sydney Airport terminal lease for $535 million". Australian Business Traveller. Retrieved 18 August 2015.
- Glynnis Traill-Nash (17 April 2013). "It's hats off to new-age Qantas uniform". The Australian. Retrieved 18 April 2013.
- "Qantas new uniform too sexy say staff". HR Grapevine. Retrieved 28 October 2014.
- "Tourism in Antarctica – Some Background" (PDF). Archived (PDF) from the original on 8 February 2013.[unreliable source?]
- "Other News – 09/11/2009". Air Transport World. 14 September 2009. Archived from the original on 23 May 2012.
It has partnered with Antarctica Sightseeing Flights of Melbourne since 1994 using 747-400s.Archived 16 June 2012 at the Wayback Machine
- "World's Longest Flight on Biggest Plane". Archived from the original on 4 January 2016.
- "emirates.com". emirates.com. 28 January 2016. Retrieved 5 February 2018.
- Ben Mutzabaugh, USA TODAY (1 March 2016). "Emirates overtakes Qantas for world's longest flight". USA TODAY.
- "Qantas confirms direct flights from Perth to London". The Sydney Morning Herald. 12 December 2016. Retrieved 11 January 2017.
- "Profile on Qantas Airways". CAPA. Centre for Aviation. Archived from the original on 29 October 2016.
- "QANTAS AND AIR FRANCE RENEW PARTNERSHIP TO OFFER CUSTOMERS MORE TRAVEL OPTIONS BETWEEN AUSTRALIA AND FRANCE". Qantas News Room.
- Schofield, Adrian (1 June 2018). "Air New Zealand & Qantas to codeshare". Air Transport World. Archived from the original on 17 June 2018.
- "CATHAY PACIFIC AND QANTAS TO BRING AUSTRALIA AND ASIA CLOSER TOGETHER". Qantas News Room. 21 September 2018. Retrieved 16 October 2018.
- Liu, Jim (7 September 2017). "El Al / Qantas codeshare partnership begins in Sep 2017". Routesonline. Retrieved 7 September 2017.
- 2018, UBM (UK) Ltd. "Qantas / Jetstar Pacific begins codeshare service from March 2018". Routesonline. Retrieved 19 March 2018.
- "KLM / QANTAS begins codeshare service from Nov 2018". Routesonline. 1 November 2018.
- "Aircraft register search: Registered Operator Qantas Airways". casa.gov.au. Civil Aviation Safety Authority. Retrieved 10 February 2019.
- "Airbus 330-200 Seat Map for Configuration: 27 Business; 224 Economy – International" (PDF). Archived from the original (PDF) on 5 July 2018. Retrieved 4 July 2018.
- "Airbus 330-200 Seat Map for Configuration: 28 Business; 243 Economy – Domestic" (PDF). 2015. Retrieved 1 January 2015.
- "Airbus 330-300 Seat Map for Configuration: 28 Business; 269 Economy – International" (PDF). 2015. Retrieved 7 June 2015.
- "Airbus 380 Seat Map for Configuration: 14 First; 64 Business; 35 Premium Economy; 371 Economy" (PDF). 2014. Retrieved 28 May 2014.
- "Boeing 737–800 Seat Map for Configuration: 12 Business; 162 Economy -" (PDF). 2016. Retrieved 4 February 2016.
- "Boeing 747-400 Seat Map for Configuration: 58 Business; 36 Premium Economy; 270 Economy" (PDF). 2014. Retrieved 28 May 2014.
- Jenny Wiggins (2 May 2018). "Qantas to withdraw all 747s by 2020 as more Dreamliners ordered". The Australian Financial Review.
- Frawley, Gerald (17 October 2017). "'Great Southern Land' – first Qantas 787 formally revealed". Australian Aviation. Phantom Media. Retrieved 18 October 2017.
- "Qantas Orders More Dreamliners, Sets Date to Farewell Jumbos" (Press release). Qantas. 2 May 2018. Retrieved 2 May 2018.
- "Qantas orders Dreamliners, announces shareholder return and posts return to profitability". Australian Aviation. Phantom Media. 20 August 2015. Retrieved 20 August 2015.
- Australian civil aircraft register search, using "Jetstar", "Eastern Australia Airlines", "Express Freighters", "Sunstate Airlines" and "Network Aviation" in turn as the "Registered Operator" search parameter. Searches conducted 15 November 2018
- Australian civil aircraft register search, using "717–200" as the "Aircraft model" search parameter. Search conducted 1 February 2015.
- "About Qantas – Qantas Freight" Retrieved 13 November 2009.
- "Air Qantas is coming to DALLAS Transport International Selected by Qantas Freight for Australia-New Zealand Routes" – Air Transport Services Group Media Release Retrieved 13 November 2009.
- "Qantas Group Restructures Fleet Plan" (PDF) (Press release). Qantas Corporate Communication. 23 August 2012. Archived (PDF) from the original on 6 June 2013.
- Gates, Dominic (22 August 2012). "Qantas drops order for 35 Boeing 787-9s". The Seattle Times. Archived from the original on 13 November 2013.
- Colgan, Paul (20 August 2015). "Qantas is buying 8 Boeing 787 Dreamliners". Business Insider Australia. Pedestrian Group.
- Shane, Daniel. "A380 cancellations by Qantas raise new questions about the superjumbo's future". CNN. Cable News Network. Retrieved 7 February 2019.
- "QANTAS GROUP UPDATES AIRBUS ORDER WITH EXTRA LONG RANGE A321". Qantas News Room (Press release). Retrieved 20 June 2019.
- Tribute to Nancy-Bird-Walton Qantas 1 October 2008
- Taylor, Ellis (11 November 2013). "PICTURE: Qantas takes delivery of 'Mendoowoorrji' 737". Singapore: Flightglobal. Archived from the original on 11 November 2013. Archived 28 January 2015 at the Wayback Machine
- David Flynn (9 November 2013). "Photo gallery: Qantas' new Boeing 737–800 wears Aboriginal livery". Australian Business Traveller. Australian Business Traveller. Retrieved 10 November 2013.
- Frawley, Gerard (2 March 2018). "Indigenous-painted Qantas 787 'Yam Dreaming' arrives in Alice Springs". Australian Aviation. Aviator Media Pty Ltd. Retrieved 3 September 2018.
- "Flying Art Series – Qantas Dreamliner Emily Kame Kngwarreye - Boeing 787-9". Qantas. Qantas Airways Limited. Retrieved 3 September 2018.
- Joseph, Yonette (25 March 2018). "A First in Flight: Australia to the U.K., in 17 Hours". The New York Times. The New York Times Company. Retrieved 3 September 2018.
- Pallini, Thomas (1 September 2018). "A Day of Firsts: Qantas Inaugurates New Dreamliner Service to the U.S." AirlineGeeks.com. Airline Geeks, LLC. Retrieved 3 September 2018.
- "New Aboriginal Design Aircraft For Domestic Skies" (Press release). Melbourne: Qantas. 14 February 2002. Retrieved 29 December 2013.
- Creedy, Steve (30 September 2013). "New Flying Art indigenous-themed aircraft to fly for Qantas in November". The Australian. Retrieved 5 January 2014.
- "First photo: Qantas reveals 'flying kangaroo' livery on Boeing 737". Australian Business Traveller. 10 November 2014. Retrieved 10 November 2014.
- "Retro 'Roo". Airliner World: 16. January 2015.
- Rhodes, Sheriden (17 November 2014). "Qantas retro livery unveiled on Boeing 737". Traveller. Retrieved 8 February 2019.
- Platt, Craig (20 October 2015). "Qantas retro plane; Second Boeing 737 to get retro livery paint job". Traveller. Retrieved 8 February 2019.
- "QANTAS CELEBRATES 95 YEARS OF HISTORY AND INNOVATION UNVEILS "RETRO ROO II" LIVERY ON A B737". Qantas. 16 November 2015. Retrieved 16 November 2015.
- Platt, Craig (16 November 2015). "Qantas Retro Roo II unveiled: 1960s paint job for Boeing 737". Traveller. Retrieved 8 February 2019.
- "Qantas reveals specially marked Optus 737". australianaviation.com.au. Aerospace Publications. 2 September 2011. Retrieved 28 December 2013.
- Taylor, Ellis (24 September 2013). "Qantas takes delivery of their Boeing 767-300ER in 'Disney's Planes' Livery". Flightglobal. Singapore.
- "Qantas Unveils Boeing 747 With New Qantas Socceroos Livery" (Press release). Melbourne: Qantas. 22 October 2009. Retrieved 28 December 2013.
- "Qantas unveil a new look Wallabies Boeing 737 as 100 Day Countdown to the Lions begins" (Press release). Australian Rugby Union. 25 February 2013. Retrieved 28 December 2013.
- "Qantas Marks Tenth Anniversary of oneworld Alliance" (Press release). Sydney: Qantas. 27 February 2009. Retrieved 5 January 2014.
- Sakelaris, Nicholas (29 September 2014). "D/FW to Sydney: Qantas introduces giant A380 for world's longest scheduled flight". Dallas Business Journal. Retrieved 30 September 2014.
- Maxon, Terry (29 September 2014). "Qantas Airways parks its Airbus A380 at Dallas/Fort Worth International Airport". The Dallas Morning News Airline Biz Blog. Retrieved 29 September 2014.
- "Economy Class". Airreview. Retrieved 17 January 2011.
- "First Class". Airreview. Retrieved 17 July 2012.
- "Qantas Retires Oldest Boeing 747". The Australian Frequent Flyer. Retrieved 5 July 2019.
- "Qantas A380. Enjoy the journey". Qantas.com.au. Retrieved 8 July 2011.
- "Lie-Flat Seats for Qantas A330 Business Class". Domestic Flight Australia.com.
- Flynn, David. "Review: Qantas Boeing 787-9 Dreamliner business class seat". Australian Business Traveller. Retrieved 29 August 2018.
- "International Business Class". Airreview. Retrieved 17 January 2012.
- Flynn, David. "Qantas to upgrade A380 business class seats to new Business Suites". Australian Business Traveller. Retrieved 29 August 2018.
- "Qantas Business Class Lounges". Airreview. Retrieved 17 January 2012.
- "Premium Economy Class". Airreview. Retrieved 17 July 2012.
- "Qantas Premium Economy Meals". Airreview. Retrieved 17 July 2012.
- Flynn, David. "Qantas Airbus A380 upgrades: first refurb'd bird to fly in September". Australian Business Traveller. Retrieved 11 July 2019.
- "Economy Class". Airreview. Retrieved 17 January 2011.
- "A380 Seat Map". Airreview. Retrieved 17 January 2012.
- "Jet Connect Boeing 737–800 Fleet Information". The QANTAS Source. Archived from the original on 6 February 2011. Retrieved 8 July 2011.
- "New Airbus 330-200". Qantas.com.au. Retrieved 8 July 2011.
- "Airbus A330-200 Fleet Information". The QANTAS Source. 23 November 2010. Archived from the original on 17 July 2011. Retrieved 8 July 2011.
- "Qantas in Flight Entertainment". Airreview. 17 January 2012. Retrieved 17 January 2012.
- "Qantas to go AVOD – FlyerTalk Forums". Flyertalk.com. 30 March 2000. Retrieved 8 July 2011.
- "Oldest Qantas 747 retires to the desert - Australian Aviation". 31 July 2017.
- "Qantas B737-800 IFE details". Theqantassource.com. Archived from the original on 17 July 2011. Retrieved 8 July 2011.
- "Qantas switches on fast, free inflight wifi". Qantas Newsroom. 7 April 2017. Retrieved 21 December 2018.
- Warne, Dan (24 July 2007). "Inflight internet lives again: Qantas introduces wireless broadband, laptop power in all classes". APCMag.com. Retrieved 24 July 2007.
- Platt, Craig (4 December 2012). "Qantas scraps inflight wi-fi plans". traveller.com.au. Retrieved 21 December 2018.
- Knox, David (24 July 2014). "Nine News grounded by Qantas". TV Tonight. Retrieved 3 March 2015.
- "QANTAS The Australian Way". ACP Magazines. Archived from the original on 9 September 2012. Retrieved 5 September 2012.
- "Qantas moves in-flight mag from Bauer to Medium Rare". AdNews. Retrieved 3 March 2015.
- "Qantas to trial in-flight mobile phone use". ABC News (Australia). 18 April 2007. Retrieved 22 August 2013.
- "Qantas International Lounges". Qantas.com.au. Retrieved 29 January 2016.
- "Qantas Domestic Lounges". Qantas.com.au. Retrieved 9 April 2018.
- "Qantas unveils new Brisbane International Lounge". Qantas Newsroom. 2 November 2016. Retrieved 9 April 2018.
- "Lounge Locations | Singapore Changi International Airport | International Business". Qantas.com.au. Retrieved 3 July 2013.
- "Lounge Access". Qantas Club. Qantas. Archived from the original on 8 June 2007. Retrieved 22 June 2007.
- "Lounge Access". Qantas Club. Qantas. Archived from the original on 23 April 2007. Retrieved 17 May 2007.
- "Benefits". Qantas Club. Qantas. Archived from the original on 21 April 2007. Retrieved 17 May 2007.
- "Membership Types". Qantas Club. Qantas. Archived from the original on 9 May 2007. Retrieved 23 May 2007.
- "Qantas Frequent Flyer: Supplementary Information" (PDF). Retrieved 28 September 2018.
- "Fiction fights fact over the Qantas frequent flyer program". Crikey. 10 October 2007. Retrieved 28 September 2018.
- "Cards". Earning Points. Qantas. Retrieved 17 May 2007.
- "Status Privileges". Benefits & Privileges. Qantas. Retrieved 22 September 2013.
- "Qantas 2000 Annual Report" (PDF). 2000. p. 2. Retrieved 28 September 2018.
- "Qantas Annual Report 2005" (PDF). Qantas Investor Centre. p. 12. Retrieved 28 September 2018.
- "Qantas Annual Review 2010" (PDF). Qantas Investor Centre. p. 35.
- "Qantas Annual Review 2015" (PDF). Qantas Investor Centre. p. 22. Retrieved 28 September 2018.
- "FY18 highlights". Qantas Group. Retrieved 28 September 2018.
- "Qantas frequent flyer program to be revamped". Australian Broadcasting Commission — The World Today. 25 May 2007. Retrieved 24 September 2007.
- "ACCC finalises investigation of Qantas frequent flyer program". Australian Competition and Consumer Commission. 21 June 2004. Retrieved 24 September 2007.
- "Qantas Program May Be Worth A$2 billion, Analyst Says". Bloomberg. 12 March 2008. Retrieved 17 March 2008.
- "Qantas Frequent Flyer — now bigger and better" (Press release). Qantas. 1 July 2008. Archived from the original on 14 August 2008. Retrieved 1 July 2008.
- John, Danny (2 July 2008). "Qantas to raise $1b from sale of frequent flyer stake". Sydney Morning Herald. Retrieved 14 July 2008.
- Zappone, Chris (24 September 2008). "Qantas delays frequent flyer float". Sydney Morning Herald. Retrieved 24 September 2008.
- Kamenev, Marina (24 November 2010). "Qantas: Airline Safety's Golden Child No More?". Time. Retrieved 24 May 2015.
- Palmer, Brian (1 November 2011). "Is Qantas The World's Safest Airline?". Slate. Retrieved 24 May 2015.
- "Is Qantas still the world's safest airline?". news.com.au. 7 January 2014. Archived from the original on 2 May 2015. Archived 8 January 2015 at the Wayback Machine
- "Qantas named world's safest airline". news.com.au. 7 January 2015. Archived from the original on 8 January 2015.
- "Avro 691 Lancastrian 1 G-AGLX Indian Ocean". Aviation Safety Network. Flight Safety Foundation. Retrieved 17 May 2018.
- "Accident Description". Aviation Safety Network. Retrieved 14 February 2007.
- "Newspaper Article". Trove.nla.gov.au. 17 July 1951. Retrieved 8 July 2011.
- "Pilot killed in Qantas crash". Canberra Times. p. 4. Retrieved 11 February 2018.
- "Air crash in New Guinea". Cairns Post. 15 December 1951. p. 5. Retrieved 11 February 2018.
- Job, Macarthur (23 September 1999). "Misadventure at Mauritius" (PDF). Flight Safety Australia (January–February 2000). Archived from the original (PDF) on 3 February 2007. Retrieved 17 December 2006.
- "Aviation Safety Investigation Report 199904538 - Boeing Co 747-438, VH-OJH". Australian Transport Safety Bureau, Department of Transport and Regional Services, Government of Australia. Retrieved 23 July 2007.
- "Qantas Boeing 747–400 depressurisation and diversion to Manila on 25 July 2008" (Press release). Australian Transport Safety Bureau. 28 July 2008. Archived from the original on 3 August 2008. Retrieved 28 July 2008.
- "2008/40 – Qantas Airbus Incident Media Conference" (Press release). Australian Transport Safety Bureau. 8 October 2008. Archived from the original on 17 June 2019. Retrieved 8 October 2008.
- "2008/43 – Qantas Airbus A330 accident Media Conference" (Press release). Australian Transport Safety Bureau. 14 October 2008. Archived from the original on 17 June 2019. Retrieved 14 October 2008.
- Carson, Vanda (20 June 2013). "Qantas attendants sue over explosion". The Daily Telegraph. Sydney. Retrieved 9 February 2015.
- "Qantas grounds A380s after engine incident". Australian Broadcasting Corporation. 4 November 2010. Archived from the original on 3 July 2013. Archived 8 February 2015 at the Wayback Machine
- O'sullivan, Matt (4 November 2010). "Qantas jet engine fails: witnesses tell of hearing explosion". The Age. Melbourne. Archived from the original on 7 November 2010. Retrieved 4 November 2010.
- Young, Barry. The Qantas Extortion Case. Sydney: Qantas Public Affairs Department.
- Macey, Richard (25 May 2002). "'Mr Brown' and riddle of the man who just vanished". Sydney Morning Herald. Retrieved 17 December 2006.
- "Call Me Mr. Brown (1986)". Produced by The Kino Film Co. Ltd., and only released on VHS by The Home Cimema Group (find it on Youtube). January 1986.
- Jennifer Muldoon and Melissa Jones. "Extortion Attempt Qantas Airways" (PDF). Australian Institute of Criminology. Archived from the original (PDF) on 12 February 2014. Retrieved 22 August 2015.
- Thomson, Ainsley (29 November 2005). "Ban on men sitting next to children". The New Zealand Herald. Retrieved 8 July 2011.
- "Qantas ban on men 'discriminatory'". News Limited. Archived from the original on 1 May 2008.
- 7:30 Report. "Sex discrimination controversy". ABC TV. Archived from the original on 16 October 2007. Retrieved 27 May 2007.
- BBC News: BA changes child seating policy following court case, 23 August 2010. Retrieved 15 August 2012
- The Age: Nurse 'humiliated' by Qantas policy Archived 15 August 2012 at the Wayback Machine, 13 August 2012. Retrieved 15 August 2012
- Freight Transport (14 January 2011). "Qantas settles US class action lawsuit". EyeforTransport. Archived from the original on 17 January 2011. Retrieved 15 August 2012.
- "CBC News Regulators fine Qantas in Cargo Price-Fixing Cartel". Canadian Broadcasting Corporation. 7 July 2009. Retrieved 8 July 2011.
- Matt O'Sullivan (18 March 2011). "Qantas to pay $4.8m price fixing fine". The Sydney Morning Herald. Retrieved 15 August 2012.
- Kim Landers (29 July 2008). "Former Qantas executive jailed over price-fixing". Abc.net.au. Retrieved 15 August 2012.
- "Former Qantas Executive to Plead Guilty to DOJ Price-Fixing Charges". Amlawdaily.typepad.com. 12 May 2008. Retrieved 15 August 2012.
- "Qantas fined $20m for price fixing". ABC News. 28 October 2008. Retrieved 30 December 2018.
- "Qantas cops fine for price fixing". The Sydney Morning Herald. Fairfax Media. 11 December 2008. Retrieved 30 December 2018.
- Brown, Rachael (10 November 2010). "Qantas hit with $12m cartel fine". ABC News. Retrieved 30 December 2018.
- Australian Federal Police (10 November 2010). "Qantas one of 11 airlines fined $1.1 billion for rigging cargo prices". The Australian. News Corp Australia. Retrieved 30 December 2018.
- Australian Federal Police (12 May 2011). "Qantas fined $5m for price-fixing". ABC News. Retrieved 30 December 2018.
- Govindasamy, Siva (29 October 2011). "Qantas suspends operations after locking out striking employees". Singapore: Flightglobal. Archived from the original on 28 January 2013.
- "Qantas grounds fleet over labor dispute". CNN. 29 October 2011. Archived from the original on 13 November 2013.
- Lauder, Simon (31 October 2011). "Qantas to fly again after Fair Work terminates dispute". ABC News. Archived from the original on 29 December 2012.
- McVeigh, Journalist Sarah (5 September 2016). "Protesting uni student who held up flight told to pay Qantas $3,430".
- Davey, Melissa (1 September 2016). "Woman who protested against asylum seeker's deportation on Qantas flight to plead not guilty". the Guardian.
- "Qantas Bans Second Passenger Over Tarmac Tamil Protest - New Matilda". 3 March 2015.
- "An Australian Protester on a Plane Stopped an Asylum Seeker from Being Potentially Deported". 3 February 2015.
- "Jasmine Pilbrow, Qantas and the cost of justice - Salvos Warcry Magazine". Salvos Warcry Magazine.
- "Qantas bans student who stood up for what she believed in". Stuff.
- Milman, Oliver; Doherty, Ben (10 March 2015). "Protest at Melbourne airport stops forced transfer of Tamil asylum seeker". the Guardian.
- "No deportation. Free Saeed from Villawood Detention Centre! - Socialist Alliance". socialist-alliance.org.
- Le, Jacqueline (25 June 2018). "Fed court stops Tamil family deportation".
- Le, Jacqueline (25 June 2018). "Fed court stops Tamil family deportation".
- "Call to airlines to keep Qld family in Aus".
- Doherty, Ben (8 August 2018). "Qantas and Virgin pressured to refuse to take part in removal of asylum seekers". the Guardian.
- "Hall of Fame". Queensland Business Leaders Hall of Fame. State Library of Queensland. Archived from the original on 23 October 2018. Retrieved 23 October 2018.
- Visit: Website